Privacy Policy

Last updated: June 2026

Introduction

Welcom'd ("we", "us", "our", or "Company") operates the Welcom'd platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect information you provide directly to us, such as when you create an account, manage properties, collect rent, or communicate with us. This includes:

  • Account Information: Name, email address, phone number, password, and other information you provide during registration.
  • Property Information: Details about your rental properties, lease agreements, tenant information, and financial records.
  • Payment Information: When processing rent payments or subscriptions, we collect payment details through our payment processors.
  • Tenant Information: Names, contact information, payment history, and other data related to your tenants (with appropriate consent).
  • Communications: Messages, support requests, and feedback you send to us.

How We Use Your Data

We use the information we collect to:

  • Provide and maintain the Service
  • Process rent payments and other transactions
  • Send administrative and service-related announcements
  • Respond to your inquiries and customer support requests
  • Improve and optimize the Service
  • Comply with legal obligations

Third Party Service Providers

We share your information with trusted third-party service providers who assist us in delivering the Service:

  • Stripe: Payment processing for rent collection and subscription billing.
  • Brevo: Email delivery and communications services.
  • Supabase: Database and backend infrastructure services.
  • Claude API by Anthropic: AI-powered features including lease generation, maintenance triage, and tenant communication assistance.

These providers are contractually obligated to use your information only as necessary to provide services to us.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time, subject to legal and financial record-keeping requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectify inaccurate data
  • The right to request deletion of your data
  • The right to opt-out of certain data processing

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at hello@welcomd.io